Mace and Nairn

 

Delivery and Returns

 

Delivery

 

We endeavour to process all orders within 48 hours, subject to stock being available, if we will not able to meet this aim we will inform you, by email, on receipt of your order.

 

UK orders will normally be sent Royal Mail First Class Packet, however in some circumstance we may need to use another carrier. A signature maybe required on delivery.

 

You should expect to receive your order within 5 working days.

 

Postage and packaging costs are as follows –

- for orders less than £50 = £4.75
- for orders over £50 and less than £100 = £6.95
- for orders over £100 postage is free of change

 

Due to significant changes in Royal Mail parcel services from April 2013 regarding the size and pricing of parcels, all orders for canvas will be sent by a courier service and not Royal Mail.  Delivery for canvas orders is liable to take 3-5 working days.

 

If you require an order to be delivered urgently please email or phone us.

 

Overseas orders

We will continue to send orders to Europe and the Rest of the World but until we have sorted out how the website handles these shipping costs we would appreciate if you could email us the list of items you require.  We will then email you the shipping cost for your order and inform you how to include this on your website order.

 

Returns

If, upon receipt of your order, there is a problem please contact us and we will endeavour to provide a resolution.  Should you need to return any item we will provide you with a Returns Form to be enclosed it with the returned goods.  Goods must be returned within 10 days of receipt, unused and returned with the same level of protection than they were received in. We will credit your original method of payment; excluding delivery (unless goods are faulty or not as ordered in which case we will refund the cost of UK standard postage). Please note that fabric and threads that have been cut to order are not returnable.

 

Disclaimer

While we have taken every effort to ensure that the information contained within this website is correct, please be aware that the information may be incomplete, inaccurate or may have become out of date.

 

 

 

 

 

 

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